Return Policy

RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS

These items are excluded for a return/refund and is not covered by a warranty or guarantee:

  • Pre-built Coils
  • E-liquids (even if not opened)
  • All sale Items 

  • PLEASE NOTE THAT USB PORTS ARE NOT COVERED OUTSIDE OF THE 7 DAY PRODUCT EXCHANGE. 

The purchaser shall inspect the goods on arrival and must notify Maf Clouds within 24 hours of receipt of the goods if any goods are damaged and items not received. Please do not open any goods without checking them to be correct first. Please contact us via email or whatsapp immediately.

Email: orders@mafclouds.co.za
Cell: 063 886 9608

Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.

Maf Clouds will refund or replace the goods. However, Maf Clouds will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to Maf Clouds for replacement after receiving confirmation.

If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced unless due to user negligence. Please note that as per the Consumer Protection Act Maf Clouds is allowed up to 20 Working days to check the device and return it to the purchaser. However, every effort will be taken to lessen the time frame as possible.

Goods in transit from the purchaser to Maf Clouds remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.

Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.

Maf Clouds abides by the manufacturers/suppliers warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.

We offer a 7 day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser, should the purchaser require a refund then the cost of getting the product back to Maf Clouds is at the purchaser expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition.

Cancellation of orders by the client will not attract a fee. However, please allow some time for the refund to be processed by YOCO (our Instant EFT provider) to your bank.